We are pleased to provide you with a comprehensive overview of our Shipping and Delivery Policy. We take pride in delivering our personalised baby items and gifts promptly and securely to your desired location.
1. Shipping Carriers and Services
At Jarum Merah Crafts, we have carefully selected reliable carriers to ensure your orders reach you in the best possible condition. For domestic deliveries, we mainly employ trusted services like DHL e-commerce and J&T. When shipping internationally, our customers have the flexibility to choose from a range of services during the checkout process.
2. Estimated Delivery Times
We understand the excitement of receiving your items promptly. For our domestic customers, you can expect delivery within 1-2 days, subject to the courier’s schedule. It is essential to note that the exact duration of delivery is solely within the purview of the selected courier. Consequently, we do not assume any responsibility for any delays or issues beyond our control.
3. Shipping Costs
Shipping costs vary based on the items ordered, the courier chosen, and the delivery destination. Rest assured that the precise cost will be calculated for you during the checkout process, so you have a clear understanding of the charges.
4. International Orders and Duties/Taxes
For international orders, it’s important to be aware that customs duties or taxes may apply to your shipments. It is the responsibility of the customer to cover any such fees.
5. Order Tracking
Staying informed about the status of your order is important to us. We provide order tracking services to ensure you are updated regarding your delivery. Once your order is ready for shipment, we will send tracking information directly to your email address.
6. Delivery Delays
We take the necessary steps to ensure timely delivery. However, it’s important to acknowledge that unforeseen circumstances may lead to delivery delays. Please understand that these issues are beyond our control, as courier operations are managed independently.
7. Order Processing Time
As all our products are crafted to order, please allow us 3-7 working days for order preparation and dispatch.
8. Failed Delivery Attempts
If you encounter any issues related to failed delivery attempts or require rescheduling, please contact the courier service directly.
9. Expedited Shipping
For customers seeking faster delivery options, we do not offer expedited shipping. Rest assured we will do all that we can to ship out your order as fast as we can within the timeline stipulated in section 7 above.
10. Contacting Customer Support
For all your questions, concerns, or any shipping-related issues, please feel free to reach out to us. Contact information is readily available on our website.
11. Shipping Locations
Our shipping services are available within Malaysia, Singapore, and Brunei. We encourage you to utilise the services listed during the checkout process for other international destinations.
12. Change of Delivery Address
If you require changes to your delivery address after placing your order, kindly contact us via email before your item is shipped.
13. Shipping Confirmation
We prioritise keeping you informed. You will receive shipping confirmation emails with tracking information for every order, enabling you to stay up-to-date with the delivery process.
