At Jarum Merah Crafts, we strive to ensure your satisfaction with our products and services. We understand that circumstances may arise where you need to request a refund. Please review our refund policy below:
1. Full Refund for Lost or Damaged Items: We are committed to delivering your items in perfect condition. In the rare event that your order arrives damaged or is lost during delivery, we will provide a full refund.
2. Timeframe for Refund Requests: Refund requests must be made within two days after the delivery of your order.
3. Providing Proof: To process a refund for lost or damaged items, we may request supporting evidence such as photographs or videos of the damaged items.
4. Contact Us: To initiate a refund request, please contact us via email at hello@jarum.local. We will respond to your request within five working days.
5. Refund Method: Refunds will be issued to the original payment method used for the purchase.
6. No Exclusions: We do not exclude any products from our refund policy, provided they meet the criteria outlined above.
7. Returns Not Required: In cases of damaged or lost items, there is no need to return the product to us.
8. Denial of Refunds: Refunds may be denied if it is determined that the customer has misused the product or if the request does not meet the conditions specified in this policy.
9. No Additional Charges: We do not impose any charges for processing refunds.
10. Communication: We will communicate with you regarding the status of your refund via email.
11. Deductions: Any refunds issued will be based on the amount the customer paid for the product, and any applicable discounts or promotions.
12. Non-Applicability: This refund policy does not apply to situations beyond the scope of lost or damaged items. For all other refund requests, please refer to our standard terms and conditions.
We value your trust in our products and services and are committed to resolving any issues promptly and fairly. If you have any questions or require further assistance regarding our refund policy, please contact us at jmcrafts.sales@gmail.com
